Fall hours: Tuesdays at 2:30pm.
Professional: Employees/Social Workers with the DHS or a youth or adult homeless shelter or facility who have a client interested in our services or would like to partner with us by setting up a clinic at your location, please contact us. Social Workers please utilize the Helping Pets and People in Crisis toolkit at the Mayor's Alliance for NYC's Animals.
General Public: We believe in the individual right of a person to seek help and access the services they need for themselves and their pet. Therefore, we only coordinate care directly through a potential client at their request. This must be done in person by visiting Collide during our program hours Tuesdays at 2:30 pm. Clients must come to us to receive services, we do not currently have the ability to provide help outside of our physical location in the East Village and in keeping with these policies, we do not respond to requests for us to check on individuals and their animals.
If you are concerned that a person may not know about our services, you can provide a potential client with our brochure or our Infoline number (917) 979-3767 which will give them all the information they will need to get in touch with us and to have a clear understanding of what services we offer.
Please do not send a potential client to our location outside of our program hours as they will not be granted access to the building. Mobility with an animal can be a particular challenge in NYC as large pets are not welcome on the public transit systems and some clients may have to walk upwards of 30 blocks to reach us. We do not want anyone to experience the frustration of an unsuccessful trip when attempting to receive supplies or our services.